The rumblings of discontent among some users of Hotmail, which can no longer use the Webmail Microsoft since its recent update. The editor calls for quick fixes.
Microsoft has pushed a few days ago a new version of its popular webmail to all of its 350 million users. Faster and with many new features, Hotmail promises a lot ... But this new version apparently causes problems for many users. Since the launch, the support forums are always full of Windows Live more unhappy customers. Customers who mostly respond well to connect to their email, but not respond to messages or even read them!
Before the wave of criticism on the forums, Microsoft has quickly responded, admitting that a few remaining bugs and suggesting parades sometimes surprising to correct problems.
Among the recurring concerns: a script error appears when displaying their inbox. To solve the problem, the firm recommends simply cutting the web version of Messenger, apparently the source of the problem. Radical, but apparently effective.
More surprising to Hotmail users who can not read their email at all, Microsoft recommends ...cut mode "high contrast" of Windows with which the new webmail is not compatible. The ways of Windows are sometimes impenetrable ...
Between Internet Explorer 6 and Google Chrome
The firm also states that the "old browsers" such as Safari 3 or Firefox 2.5 are not compatible with this version and therefore advise switching to a newer browser to get everything working. However, the good old IE 6 it is supposed to walk with the new Hotmail.
Not stingy with tips and tricks to avoid the sling, even Microsoft unveils the ultimate solution to avoid the worries of his site: download Windows Live Mail client to access their Hotmail emails ... Or just for the moment, the mobile version of the service.
In desperation, Microsoft admits bluntly: "Some customers have indicated they are able to access their account from Google Chrome even if it does not work with other browsers. You can download Chrome at this address http://www.google.com/chrome.
The firm announced today that a patch is supposed to correct most of the concerns would be available by the end of the week. Phew! In the meantime, if you have experienced or are still having problems with the new Hotmail, please let us know in the comments.
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